Fleet Coordinator
Overview of the role:
Fleet coordinators oversee the departmental vehicle activities.
Responsibilities of the role:
- Assist customers and other departments with any vehicle related problems
- Find repair solutions for guest experience and business expense/budget
- Negotiate best possible outcomes for guest satisfaction and resolve conflicts, and escalate as and when required
- Assist with incident tracking to ensure guests are kept informed of solutions and repair progress
- Provide technical and logistical solutions to branches to ensure vehicle downtime is minimised
- Ensure correct technical information is being recorded in the company database
- Ensure all procedural protocols are adhered to in relation to the servicing and repairing of vehicles
- Ensure all repair costs, cost tracking and authorisation levels are within company policy
- Minimise vehicle repair time by ensuring:
- All suppliers are repairing vehicles in agreed timeframes
- Preferred suppliers comply with agreed performance standards
- Ensure repairs are being carried out to standard repair practices
- Ensure all warranty work is suitably covered under warranty provisions
- Undertake cost recovery activities for all substandard repairs carried out on the fleet
- Report all service level anomalies and deficiencies.
Required skills and qualifications:
- At least 1 to 2 years of fleet or client services and call center experience
- Ability to handle client expectations and conflict
- Supplier management
- Excellent interpersonal skill and an empathetic communication style
- Negotiation and conflict resolution skills
- Good time management and the ability to prioritise tasks and remain calm under pressure
- Intermediate computer skills
- Ability to adapt to new tools and software
- Excellent communication skills both verbal and written
- Some automotive understanding or mechanical aptitude.