Overview of the role:
This role is responsible for providing technical support to all internal teams. They receive and manage support request tickets raised by users through emails and ticketing systems.
Responsibilities of the role:
- Responsible for facilitating customer relationships
- Provide adequate IT support in a timely fashion
- Work with customers through email, live chat and/or phone
- Supply in-depth technical and business product knowledge
- Maintain ownership of each issue
- Maintain high levels of customer satisfaction.
Required skills and qualifications:
- Graduate of BS in Information technology or related
- At least 1 to 2 years of experience in a similar role
- Experience in any CRM and API software
- Strong customer service background
- Ability to adapt to new tools and software
- Tech savvy
- Strong analytical, troubleshooting and problem-solving skills
- High attention to detail
- Excellent organisational and customer service skills
- Ability to work in teams as well as independently
- Excellent communication skills.