IT Support (Ticketing/CRM)

Overview of the role:

The primary responsibility of this role is to provide technical support to all internal team members.

Responsibilities of the role:
  • Responsible for facilitating customer relationships and to provide advice and IT support
  • Work with customers through email, live chat and/or phone
  • Supply in-depth technical and business product knowledge to multiple teams
  • Maintain ownership of each issue and be resourceful with the solutions
  • Maintain a high level of customer satisfaction while meeting guidelines.
Required skills and qualifications:
  • Graduate of BS in Information technology or related
  • At least 1 to 2 years of experience in a similar role
  • Experience in any CRM
  • Strong customer service background
  • Ability to adapt to new tools and software
  • Tech savvy
  • Strong analytical, troubleshooting and problem-solving skills
  • High attention to detail
  • Excellent organisational and customer service skills
  • Ability to work in teams as well as independently
  • Excellent communication skills.