Overview of the role:
The primary responsibility of this role is to provide technical support to all internal team members.
Responsibilities of the role:
- Responsible for facilitating customer relationships and to provide advice and IT support
- Work with customers through email, live chat and/or phone
- Supply in-depth technical and business product knowledge to multiple teams
- Maintain ownership of each issue and be resourceful with the solutions
- Maintain a high level of customer satisfaction while meeting guidelines.
Required skills and qualifications:
- Graduate of BS in Information technology or related
- At least 1 to 2 years of experience in a similar role
- Experience in any CRM
- Strong customer service background
- Ability to adapt to new tools and software
- Tech savvy
- Strong analytical, troubleshooting and problem-solving skills
- High attention to detail
- Excellent organisational and customer service skills
- Ability to work in teams as well as independently
- Excellent communication skills.