Software Support L2

Overview of the role:

Responsibilities of this role include handling break and/or fix configuration issues, troubleshooting and software installations.

Responsibilities of the role:
  • Teach customers how to install and use new software products
  • Address technical issues relating to software implementation, functionality and upgrades
  • Resolve customer complaints or problems and create troubleshooting documents as necessary
  • Document software issues and solutions to help future efforts in the design and implementation of software products
  • Generate technical reports focusing on customer complaints and resolutions.
Required skills and qualifications:
  • A graduate of BS in information technology or related
  • At least 1 to 2 years of experience in a similar role
  • Ability to adapt to new tools and software
  • Tech savvy
  • Familiarity with various operating systems
  • Knowledge in debugging programs
  • Strong analytical, troubleshooting and problem-solving skills
  • High attention to detail
  • Excellent organisational and customer service skills
  • Ability to work in teams as well as independently
  • Excellent communication skills.