Technical Support Level 1

Overview of the role:

The primary responsibility of this role is to filter helpdesk calls and provide basic support and troubleshooting.

Responsibilities of the role:
  • Provide technical support to clients
  • Provide exceptional customer service at all times
  • Troubleshoot, document and refine internal processes
  • Follow the standard policies and procedures
  • Update and maintain the system
  • CRM database management
  • Promote services to enhance customer experience, products and revenue
  • Follow up on open incidents and keep customers informed
  • Contribute and maintain the internal knowledge base
  • Adhoc projects as requested.
Required skills and qualifications:
  • Degree in BS in information technology or related
  • At least 1 year of relevant work experience
  • Customer service or helpdesk experience
  • Good general knowledge of technology basic networking, software and hardware
  • Experience on a ticketing system would be an advantage
  • Tech savvy
  • High attention to detail
  • Ability to work independently
  • Able to think logically and analytically to solve problems
  • Self-motivated with a strong sense of accountability
  • Excellent verbal and written English communication skills.