Technical Support Level 1

Overview of the role:

The primary responsibility of this role is to filter helpdesk calls and provide basic support and troubleshooting.

Responsibilities of the role:

• Provide technical support to clients
• Provide exceptional customer service at all times
• Troubleshoot, document and refine internal processes
• Follow the standard policies and procedures
• Update and maintain the system
• CRM database management
• Promote services to enhance customer experience, products and revenue
• Follow up on open incidents and keep customers informed
• Contribute and maintain the internal knowledge base
• Adhoc projects as requested.

Required skills and qualifications:

• Degree in BS in information technology or related
• At least 1 year of relevant work experience
• Customer service or helpdesk experience
• Good general knowledge of technology basic networking, software and hardware
• Experience on a ticketing system would be an advantage
• Tech savvy
• High attention to detail
• Ability to work independently
• Able to think logically and analytically to solve problems
• Self-motivated with a strong sense of accountability
• Excellent verbal and written English communication skills.