Customer Service Representative

Overview of the role:

Responsibilities include providing exceptional customer support to customers calling, emailing, live chatting or instant messaging the team.

Responsibilities of the role:
  • Answer all incoming calls promptly
  • Take responsibility to resolve customer queries and follow through to completion
  • Handle incoming customer service enquiries
  • Educate customers on product information and details
  • Provide customer service that meets or exceeds customer needs
  • Utilise coaching and feedback provided to improve performance
  • Liaise with other departments to provide guests with accurate and reliable information
  • Maximise revenue using all sales opportunities
  • Promote features and benefits of products
  • Comprehend product information sheets and relay to customers in simple terms.
Required skills and qualifications:
  • At least 1 to 2 years of experience in a similar role
  • Excellent customer service and support skills in a BPO environment
  • Ability to adapt to new tools and software
  • High level of accuracy
  • A positive attitude and with initiative
  • Time management and the ability to prioritise workloads to meet deadlines
  • Ability to think on your feet
  • Looks for opportunities to better serve client’s needs and exceed expectations
  • Excellent communication skills both verbal and written.