Fleet Coordinator

Overview of the role:

Fleet coordinators oversee the departmental vehicle activities.

Responsibilities of the role:
  • Assist customers and other departments with any vehicle related problems
  • Find repair solutions for guest experience and business expense/budget
  • Negotiate best possible outcomes for guest satisfaction and resolve conflicts, and escalate as and when required
  • Assist with incident tracking to ensure guests are kept informed of solutions and repair progress
  • Provide technical and logistical solutions to branches to ensure vehicle downtime is minimised
  • Ensure correct technical information is being recorded in the company database
  • Ensure all procedural protocols are adhered to in relation to the servicing and repairing of vehicles
  • Ensure all repair costs, cost tracking and authorisation levels are within company policy
  • Minimise vehicle repair time by ensuring:
    • All suppliers are repairing vehicles in agreed timeframes
    • Preferred suppliers comply with agreed performance standards
  • Ensure repairs are being carried out to standard repair practices
  • Ensure all warranty work is suitably covered under warranty provisions
  • Undertake cost recovery activities for all substandard repairs carried out on the fleet
  • Report all service level anomalies and deficiencies.
Required skills and qualifications:
  • At least 1 to 2 years of fleet or client services and call center experience
  • Ability to handle client expectations and conflict
  • Supplier management
  • Excellent interpersonal skill and an empathetic communication style
  • Negotiation and conflict resolution skills
  • Good time management and the ability to prioritise tasks and remain calm under pressure
  • Intermediate computer skills
  • Ability to adapt to new tools and software
  • Excellent communication skills both verbal and written
  • Some automotive understanding or mechanical aptitude.