Online Chat Support

Overview of the role:

Responsible for assisting website visitors. More than just driving the conversation toward a defined resolution, you are an expert in having meaningful conversations with customers to drive leads.

Responsibilities of the role:

• Converse and provide assistance through online chat
• Actively listen to customers and analyse and address all of their questions
• Escalate questions to the clients if required
• Identify the customer’s issue and provide available support options
• Ensure timely response throughout the chat conversation
• Professionally deal with customers.

Required skills and qualifications:

• At least 1 to 2 years of experience in a similar role
• Excellent customer service skills and problem-solving skills
• Highly professional and sensitive to customer concerns
• Excellent English communication skills both verbal and written
• Ability to adapt to new tools and software
• Knows how to ask questions, have self-direction and must show initiative
• Calm under pressure
• Fast-learner.