QA Specialist

Overview of the role:

The primary responsibility of this role is to provide quality assurance.

Responsibilities of the role:
  • Analyse and audit calls for a call centre
  • Participate in calibrations and provide recommendations for process improvement
  • Update and maintain reports related to data
  • Achieve timeliness and accuracy in work output
  • Maintain confidential information
  • Work in accordance with the company’s policies and procedures
  • Follow quality assurance processes
  • Collaborate and cooperate with other members of the team to ensure consistent delivery of high quality work
  • Achievement of internal KPIs as assigned
  • Other admin tasks that may be assigned from time to time.
Required skills and qualifications:
  • At least 1 to 2 years of experience in a similar role
  • Previous experience in the BPO industry
  • Proficient in MS Office and Google apps
  • Analytical with high attention to details
  • Knowledge and understanding in data modeling and mining large data sets
  • Ability to adapt to new tools and software
  • Excellent documentation skills
  • Strong organisational and presentation skills
  • Excellent communication skills both verbal and written.