QA Specialist

Overview of the role:

The primary responsibility of this role is to provide quality assurance.

Responsibilities of the role:

• Analyse and audit calls for a call centre
• Participate in calibrations and provide recommendations for process improvement
• Update and maintain reports related to data
• Achieve timeliness and accuracy in work output
• Maintain confidential information
• Work in accordance with the company’s policies and procedures
• Follow quality assurance processes
• Collaborate and cooperate with other members of the team to ensure consistent delivery of high quality work
• Achievement of internal KPIs as assigned
• Other admin tasks that may be assigned from time to time.

Required skills and qualifications:

• At least 1 to 2 years of experience in a similar role
• Previous experience in the BPO industry
• Proficient in MS Office and Google apps
• Analytical with high attention to details
• Knowledge and understanding in data modeling and mining large data sets
• Ability to adapt to new tools and software
• Excellent documentation skills
• Strong organisational and presentation skills
• Excellent communication skills both verbal and written.