21 November 2020
Admin and Sales Support (BPO Background)

Overview:

Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.
 
You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
Duties and Responsibilities: 
 
Sales Support Responsibilities & Competencies
  • Contribute to team’s sales productivity by reducing AEM/AM administrative workload
  • Manage customer sales queries, identify opportunities and convert to sale, or delegate where appropriate
  • Model solutions and quotations to provide options and recommendations for customers and AEM/AM
  • Meet outbound response metrics as set and measured on a monthly basis
  • Resolve quote and order issues through proactive contact with both customers and partners as required
  • Maximise promotions and incentive programs to drive upsell and profitability
  • Contribute positively towards the achievement of performance targets in all aspects of the team’s activities
  • Respond to inbound telephone calls, emails and IMs promptly and efficiently
  • Positively manages internal relationships
  • Perform other duties as requested to support the SWS sales team
Customer Influence & Impact
  • Provide a sales support experience that drives customer loyalty (repeat business, more business, willingness to recommend the company as a preferred supplier)
  • In conjunction with AEM/AM investigate and resolve customer or partner problems to devise solutions to solve challenges
Partner Alignment
  • Ensure knowledge of partner products and programs is current and up-to-date
  • Build and maintain partner relationships to establish trust and grow success
  • Achieve and maintain sales vendor certifications
  • Ability to comprehend and leverage vendor tools and systems
Operational Excellence
  • Prepare customer business transaction reports
  • Ensure customer and sales data is current and accurate
  • Work within sales/presales and services solution engagement processes
  • Attend and contribute to team meetings as appropriate
Additional Responsibilities:
  • Represent the company in a professional manner and provide excellent customer service to our internal and external customers
  • Perform duties safely without risk to your own health and safety or the health and safety of others
  • Flexible to work in additional roles or capacities or take on additional or varied duties, as may be assigned to you, that you are skilled and capable of performing. The company may alter your position, position description, position title, location and responsibilities in accordance with changing business needs and priorities
Qualifications and Experience:
  • At least 2 years in Sales Administration with Customer Support experience, preferably in a BPO set up
  • Strong Administration skills with high attention to detail
  • Customer support attitude / Customer focused
  • Proficient in MS Office and Google Apps
  • Detailed with excellent organisational skills 
  • Highly confident in speaking up, honest and assertive
  • Proven track record of Integrity in dealing with personnel, customer and supplier issues
  • Proven track record of developing and maintaining customer and vendor relationships
  • Effective negotiation and problem resolution skills to achieve win/win situation
  • Closing skills or the aptitude to learn these skills
  • Efficient collaboration skills with internal / external customers and cross functional teams
  • Excellent verbal and written communication and negotiation skills, telephone manner and customer orientation
  • Ability to measures self against standardization of excellence
  • Ability to not only start business relationships, but to have the drive, attitude and ability to maintain and grow
  • Ability to contribute to the overall strategic priorities of the organisation
  • Ideally with IT product knowledge, specifically Microsoft and Symantec products 
  • Experience / knowledge of the channels: customer, vendor, suppliers, reseller, distributor would be an advantage
  • Must be willing to work in Clark, Pampanga