09 June 2021
Admin Assistant (PH/Local Loan Processing Background)

Overview:

Beepo is a Probe Group company, a full service Australian owned outsourcing company. With 12,600 people and over 15,000 deployed workstations across 6 countries. Making Probe the largest and most diverse Australian owned customer experience outsourcing provider. 
 
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
 
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
Duties and Responsibilities:
  • Provide general administrative support
  • Handle pre-submission tasks including but not limited to reviewing files, inputting the data in software and various portals and system, lodging the application online
  • Assist in liaising with clients to gather information and documentation needed for their loan application when required
  • Identify any errors or outstanding information and follow up with the client via phone and email
  • Assist in responding to client queries and resolve problems in a timely and efficient manner
  • Adhere to all internal policies and procedures, and escalate any potential risk to management
Additional Pre-Submission Tasks
  • Get the client's snapshots via Ezidox
  • Gather statements using bankstatements.com and save to client's folder
  • Rename documents, following the naming convention
  • Removing of TFNs
  • Creation of Loan File
  • Data Entry in Broker Platform and Apply Online
Qualifications and Experience:
  • Degree in Office Administration, Business Management or related
  • Administrative skills, preferably with local loan processing experience
  • Experience in using any CRMs
  • Proficient in MS Office or Google Suites 
  • Excellent communication skills both written and verbal 
  • Can do attitude
  • Willing to learn and adapt new skills
  • High attention to detail
  • Strong analytical and numerical skills
  • Excellent time management and organisational skills
  • Ability to adapt in a fast paced environment
  • Ideally with previous experience working as an Australian Broker Admin Assistant