13 February 2019
Back Office Specialist

Overview:

This is an exciting opportunity to work with a people centric, customer focused business. Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 95%.
 
We are looking for candidates with great administration skills, experience in managing teams and willingness to learn and work as part of a team. You will need great English communication skills, both written and verbal, good skills and experience in data entry, data migration and managing a CRM to a high standard.
 
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your business improvement skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
Duties and Responsibilities:
  • Data entry, data cleansing, migration and verification and CRM maintenance.
  • Analyse and audit calls for a call center.
  • Participate in calibrations and provide recommendations for process improvement.
  • Update and maintain reports related to data.
  • Achieve timeliness and accuracy in work output.
  • Maintain confidential information.
  • Work in accordance with Company policies and procedures.
  • Follow Quality Assurance processes.
  • Collaborate and cooperate with other members of the team to ensure consistent delivery of high quality work.
  • Achievement of internal KPIs as assigned.
  • Perform other administrative tasks related to back office support as assigned.
Qualifications and Experience:
  • At least 1-2 years’ experience in a Data Migration position, preferably in the BPO industry
  • Experience in call auditing is a plus
  • Computer savvy
  • Experience in Australian Property Management environment highly desirable
  • Excellent interpersonal skills
  • Excellent English communication skills both oral and written
  • Strong work ethic, team player and flexible in managing own deliverable.
  • Excellent eye for detail
  • Ability to learn new systems and online tools
  • Knowledge of BPO Industry would be desirable
  • Must be willing to work in Clark, Pampanga