17 October 2020
Certified Salesforce Administrator

Overview:

Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.
 
You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
Duties and Responsibilities:
  • Clarify customer requirements with consultants in order to elicit, analyse, and validate needs, write user cases and scenarios
  • Participate in the configuration, implementation and support of SFDC solutions as directed by Senior Salesforce Consultants, while gaining understanding of business and project outcomes
  • Demonstrate the ability to work autonomously with direction within the role within a changing business environment
  • Assist with troubleshooting and filtering product development issues including bugs, configuration and documentation discrepancies.
  • Manage Service desk to ensure customer SLA’s are adhered to
  • Work with internal members of the team to administer and develop the company’s own Salesforce Org to ensure it meets the teams requirements, including managing user access
  • Demonstrate the ability to work autonomously within the role within a changing business environment
Qualifications and Experience:
  • Degree in Information Technology, Computer Science or related
  • At least 2 to 3 years of experience as a SFDC Administrator in a complex organisation
  • Certified Salesforce ADM201
  • Team player with ability to think proactively and follow through with action
  • Excellent English communication skills both written and verbal
  • You possess a ‘get-things-done’ attitude
  • Strong aptitude for learning new technologies and leveraging business analysis skills
  • Great time management skills and can work either independently or as a wider team
  • Strong discipline and accuracy in making notes and keeping records
  • Experience in a service industry, preferably SaaS environment, would be an advantage
  • Passionate about learning, challenges and trends within business best practice
  • Excited to expand Salesforce knowledge and certifications with ongoing professional development
  • Must be willing to work in Clark, Pampanga