Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.
You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
Duties and Responsibilities:
Answer customers’ queries in real-time
Work directly with customers to solve end-user issues and answer questions
Use live chat software to be able to attend to customers concerns
Drive the conversation toward a defined resolution, they're experts in having meaningful conversations with customers.
Also, help drive leads, convert and retain customers by answering a simple question or two.
Record and document each question or problem as well as each respective answer or solution
Qualifications and Experience:
● Graduate of IT or any related course
● At least 1 year of experience in Chat Support
● Customer service background
● Basic Troubleshooting background
● Problem-solving skills and good attitude