09 November 2018
Customer Service and Sales Representative

Overview:

We want you to be a part our family here and in New Zealand!
  • We believe that our people is number one.
  • We believe every client deserves to receive OUTSTANDING Customer Service.
  • We believe that anything is possible.
  • We believe in challenging the status quo and in shaking up our lazy industry.
  • We believe in using world class systems and processes to create MAGIC in our industry.
Do you share our beliefs? If yes, then you may be just what we are looking for!
  
We are not just looking for a new team member, we are looking for a potential super star who just loves to come to work each day. We promise that no day is the same as yesterday as we aim to always do better.
  
You will develop your skills while enjoying a great working environment with the support you need and we will make sure that you receive the money and recognition that you deserve.
  
You are a part of our family and we believe that we can help each other achieve our goals.
  
Duties and Responsibilities:
  • Call our existing database to help clients with bookings etc. – if not offer a voucher to be added in the CRM.
  • Check and follow up with customer feedback.
  • Handle incoming sales leads.
  • Manage email and chat traffic; Answer sales emails or chat – objective is to book a job straight into our booking software.
  • Keep records of relevant conversations in the CRM.
  • Make sure CRM has updated contact and job information.
  • Perform data mining and data entry tasks.
  • Generate daily reporting on KPIs.
  • Perform marketing work - background in Internet / digital marketing is a plus.
  • Conduct fleet management
  
Requirements and Essential Skills:
  
We believe the following personal attributes will help the person in the role to be successful. It’s also important to be able to deal with negative responses from customers who don't want to talk to you, and above all, you must enjoy the buzz of working under pressure and meeting sales targets.
  • Experience in customer service or support role
  • Exposure to Business-to-Business (B2B) marketing and sales approach
  • Must be flexible in different tasks such as taking incoming and outgoing calls and processing documentation.
  • Excellent English written and verbal communication skills.
  • Active listening skills.
  • Must be open to training and receptive to feedback including coaching and real-time corrections
  • Should know how to build rapport with customers and make them comfortable, delighted and happy
  • Polite, friendly and always with a happy disposition (being rude never gets you anywhere)
  • Lots of initiative.
  • A positive attitude.
  • The ability to think on your feet.
  • High level of accuracy.
  • Good at feeding back client needs / requirements.
  • Looks for opportunities to serve clients better - in form of design and usage of the service.
  • Able to push or ask for information without appearing pushy or manipulative.
  • Good time manager / prioritizing / organized.
  • Confident to ask for the sale and close opportunities through email or phone.
  • Knowledge of competitors / other products / industry’s best practice.
  • Experience in Office 365 or MS Office.
  • Must be willing to work in the early morning shift 2 AM or 3 AM PH Time.
  • Must be willing to work in Clark, Pampanga.