05 April 2019
Client Experience Quality Analyst

Overview:

This is an exciting opportunity to work with a people centric, customer focused business. Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.

You will need great English communication skills, both written and verbal. You will be supported by a great
working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply
your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

Duties and Responsibilities:
 Determining, negotiating and agreeing on in-house quality procedures, standards and specifications on delivering
customer service.
 Acting as a catalyst for change and improvement in performance and quality.
 Come up with sampling procedures and directions for recording and reporting quality data.
 Document internal audits and other quality assurance activities.
 Analyse data to identify areas for improvement in the quality system.
 Develop, recommend and monitor corrective and preventive actions.
 Develop and maintain an effective audit process and procedures to ensure consistency.
 Ensures the desired quality standards are reached by sharing the audit results on a defined frequency.
 Creates error trend analysis, score cards and proposes immediate action plans to operations.
 Investigate customer complaints and non-conformance issues.
 Analyse data to identify areas for improvement in the quality system.
 Prepare reports to communicate outcomes of quality activities.
 Other administrative tasks as directed by management.

Requirements:
● Attention to detail.
● Communication skills – verbal and written.
● Data collection, management and analysis.
● Problem analysis and problem solving.
● Planning and organizing.