11 January 2021
Customer Service and Admin Support (Google Suite Experience)

Overview:

Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.
 
You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
Duties and Responsibilities:
 
Sales / Customer Service
  • Represent the brand to all customers and potential customers through various communication channels including telephone and online
  • Present, promote and sell services using approved company scripts in a manner which is consistent with company values and brand position
  • Establish, develop and maintain positive business and customer relationships
  • Reach out to existing customers through cold calling to review service delivery
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Act independently within parameters to solve issues instantly rather than escalate or delay solution
  • Coordinate sales effort and administrative effort with team members and other departments
 
Administration
  • Conduct basic screening of tutor applicants and respond to correspondence
  • Handle roster enquiries from tutors and make roster adjustments to replace tutors
  • Edit and format company documents (notes, lesson plans and workbooks) to ensure they match company template
  • Create Google Classrooms and upload prepared materials to the classroom
  • Provide first level technology support to students e.g. reset user passwords for Google and assist in accessing Google Classroom
 
Qualifications and Experience:
  • Previous Sales and Customer Service experience in a BPO environment
  • Strong Administrative skills particularly in Word processing tools
  • Proficient in MS Office and Google Suite
  • Experience in any CRM
  • HubSpot experience would be an advantage
  • Tech savvy
  • Great phone manner
  • Good selling, communication, and negotiation skills
  • Good written communication skills
  • Open to feedback
  • Excellent problem-solving skills
  • Proactive and with sense of ownership
  • Must be willing to work in Clark, Pampanga
  • Rest Days: Mondays and Tuesdays
  • Day Shift Schedule