10 April 2019
Customer Service Rep (CSR)

Overview:

Beepo is a leading outsourcing company that is expanding rapidly across Australia & USA.  We have won numerous awards for innovation, entrepreneurship and are a well-known and highly regarded brand.  Our solutions enable our clients to be more efficient, sustainable and reduce costs through leveraging offshore staff.

We operate in the B2B space and provide solutions to a range of clients in a select group of vertical markets; from sole operators to Listed companies.  We are regarded as an ‘employer of choice’ and are renowned for our modern and human centric approach.
  
As a result of continued growth, we are looking to recruit Customer Service Superstar who is passionate and goal-getter!

We want you to be a part of our Beepo  family, together we can achieve our goals!
  • We believe that our people are number one!
  • We believe every client deserves to receive OUTSTANDING Customer Service!
  • We believe that anything is possible!
Why Join Us?
  • Fun Work Environment
  • Awesome Facilities (Chill Zone, Cafeteria, Lockers etc.)
  • Employee Engagement Activities
  • Competitive Salary
  • Leading Benefits (Medical, Dental, Free Parking, etc)
  • Employee and Leadership Training

Responsibilities:
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints in the system.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Making sure that we provide what we promise.
  • Updating the CRM details as needed.
  • Updating the daily and weekly report on KPI’s.

Requirements:

If you have the following qualities, you might be the superstar we are looking for!
  • At least 1 year of experience in Customer Service.
  • You love speaking in English!
  • You are someone who sincerely listens and is happy to help in a polite and friendly manner.
  • You are open to receiving feedbacks from clients and from the team.
  • Speak your mind! We also value your thoughts and views hence, you must be willing to share your feedback.
  • You can communicate confidently through phone or email.
  • You have a great attention to detail and is organised.
  • You possess an initiative to help.
  • If under pressure, you are someone who can take time to think to make decisions.
  • You are always willing to learn something new.
  • You are happy to work with a team that will help and support each other.
  • You are happy to start early! We work with shifting schedules, start time is at 3am, 5am or 7am.