27 September 2019
Customer Service Representative – Day Shift Schedule

Overview:

Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.
 
You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
 
Duties and Responsibilities:
 
Lead Generation
  • Open reporting for email campaigns
  • Data mining and research relating to properties
  • Buyer matching and preparing call lists
  • Produce Just listed/Just sold flyers as per template provided
  • Produce Christmas cards
Appraisals
  • Set up property in CRM and fill in details
  • Background preparation for appraisal and draft appraisal
  • Preparing letters using supplied template – price letters & CMA’s
Listing
  • Take copy / photos / photography / video links & floorplans and upload to websites
  • Add OFI schedule to websites
  • Drafting all sales related contracts before 1st Open For Inspection (OFI)
  • Drafting sales contract for Agent to check and execute
  • SMS reminder for campaigns for OFIs
  • Lead generation tracking as above
  • Drafting feedback report
  • Complete client experience touch points, SMS & EMAIL templates at key milestones
  • Update stock reports – in prep, sold, exchange pending settlement
Sale
  • Finalising contract for offer
  • Post signing updating CRM
  • Drafting templated confirmation letters and correspondence
  • Tracking progress of key dates and raising any known issues
  • Assisting to confirm appointments or actions with key stakeholders such as entry schedules, repairs, pre-settlement inspections, keys
Completion
  • Assisting with final documentation and reports
  • Updating CRM records once property has settled
  • Following up testimonials
  • Customer service surveys / NPS RATE MY AGENT
Additional Tasks
  • Assisting with final documentation and reports
  • Updating CRM records once property has settled
  • Following up testimonials
  • Customer service surveys / NPS RATE MY AGENT
 
Qualifications and Experience:
  • At least 1 to 2 years of Admin or Sales Support experience
  • High attention to detail
  • Skilled in MS Office and previous CRM management exposure
  • Ability to work well under pressure
  • Proactive with excellent perception to 'think in advance' with the ability to 'get things done' in a timely manner
  • Ability to adapt to new software and applications
  • A commitment to continuous improvement and learning
  • Good attitude and excellent work ethic
  • Know when to have fun but are aware when to become professional and appropriate
  • Excellent communication skills
  • Must be willing to work in Clark, Pampanga