18 October 2020
Customer Service Representative – Early Day Shift

Overview:

This is an exciting opportunity to work with a people centric, customer focused business. Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.
 
You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
Why work for us:
  • Great Salary
  • People first environment
  • Flexible schedule
  • Christmas Day and New Year’s Day off guaranteed
  • Free early shift shuttle from Main Gate terminal
Duties and Responsibilities:
  • Call or email clients to confirm the requests received
  • Touch-base with our previous clients for any feedback, opportunities, or if we could help them again by communicating with them through email or over the phone.
  • Supporting our NZ Truck and Reception team.
  • Optimising the truck fleet to make sure there is a good day to day job flow.
  • Making sure that we provide what we promise.
  • Keeping records of all relevant conversations with the clients in the systems we use.
  • Updating the CRM details as needed.
  • Updating the daily and weekly report on KPI’s.
Qualifications and Experience:
  • You have at least 1 year of Customer Service experience
  • You love speaking in English!
  • You are someone who sincerely listens and is happy to help in a polite and friendly manner.
  • You are open to receiving feedback from clients and from the team.
  • Speak your mind! We also value your thoughts and views hence, you must be willing to share your feedback.
  • You can communicate confidently through phone or email.
  • You have a great attention to detail and is organised.
  • You possess an initiative to help.
  • If under pressure, you are someone who can take time to think to make decisions.
  • You are always willing to learn something new
  • You are happy to work with a team that will help and support each other.
  • You are committed to a long-term employment
  • Must be willing to work at an early shift (Between 2 AM to 5 AM PH Time) and weekends on a roster basis
  • Must be willing to work in Clark, Pampanga
  • Willing to work at an early shift (Between 2 AM to 5 AM PH Time)
  • Amenable to work on weekends on a roster basis