01 April 2019
Customer Service Representative (Night Shift)

Overview:

Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%. Our team of professionals work across a broad range of industries and tasks.  This role has focus on the Real Estate Industry, back of house processing and customer care calls.

This role is responsible for a combination of back of house data processing and customer care calls to move customers through a fulfillment process. It is a newly created role in a growing team with the opportunity to grow your career with quick succession to training or supervision roles in the future.

We are seeking multiple candidates with excellent verbal and written US English comprehension and can hold conversations with confidence, combined with a high level of detail and accurate data entry.  Work hours are aligned to US time zones (night shift).

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. This is an opportunity to grow your career quickly.

Duties and Responsibilities:
  • Update data and key information between systems.
  • Make outgoing customer care calls to confirm information or seek missing information.
  • Answer customers queries in a timely manner.
  • Keep records of relevant customer details with high accuracy and efficiency.
  • Provide and maintain excellent customer service experience.
  • Meet accuracy and client KPIs.
  • Perform other customer care tasks as assigned.

Qualifications and Experience:
  • Must have 1-2 experience in customer service or a support role
  • Excellent English communication skills both written and verbal
  • Active listening skills. Excellent at responding client needs / requirements.
  • Great phone skills. Able to answer inquiries in a polite and professional manner and seek information with easy.
  • Friendly tone and conversational style of phone communication.
  • Experience in Office 365 or MS Office.
  • High level of accuracy and keen attention to details.
  • Lots of initiative and a positive attitude.
  • The ability to think on your feet.
  • Looks for opportunities to better serve client’s needs and exceed expectation.
  • Highly organized.
  • Must be willing to work in the night shift.
  • Must be willing to work in Clark, Pampanga.