16 April 2019
Customer Service Representative

Overview:

Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.

We operate in the B2B space and provide solutions to a range of clients in a select group of vertical markets; from sole operators to Listed companies.  We are regarded as an ‘employer of choice’ and are renowned for our modern and human centric approach.
  
As a result of continued growth, we are looking to recruit Customer Service Superstar who is passionate and goal-getter!

We want you to be a part of our Beepo  family, together we can achieve our goals!
  • We believe that our people are number one!
  • We believe every client deserves to receive OUTSTANDING Customer Service!
  • We believe that anything is possible!
Why Join Us?
  • Fun Work Environment
  • Awesome Facilities (Chill Zone, Cafeteria, Lockers etc.)
  • Employee Engagement Activities
  • Competitive Salary
  • Leading Benefits (Medical, Dental, Free Parking, etc)
  • Employee and Leadership Training
Responsibilities:
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints in the system.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Making sure that we provide what we promise.
  • Updating the CRM details as needed.
  • Updating the daily and weekly report on KPI’s.
Requirements:

If you have the following qualities, you might be the superstar we are looking for!
  • At least 1 year of experience in Customer Service.
  • You love speaking in English!
  • You are someone who sincerely listens and is happy to help in a polite and friendly manner.
  • You are open to receiving feedbacks from clients and from the team.
  • Speak your mind! We also value your thoughts and views hence, you must be willing to share your feedback.
  • You can communicate confidently through phone or email.
  • You have a great attention to detail and is organised.
  • You possess an initiative to help.
  • If under pressure, you are someone who can take time to think to make decisions.
  • You are always willing to learn something new.
  • You are happy to work with a team that will help and support each other.
  • You are happy to start early! We work with shifting schedules, start time is at 3am, 5am or 7am.