Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.
You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
Duties and Responsibilities:
Assist guests and other departments with any vehicle related problems
Find repair solutions balancing considerations for guest experience and business expense/budget.
Negotiate best possible outcomes for guest satisfaction and resolve conflicts, and escalate as and when required.
Assist with incident tracking to ensure guests are kept informed of solutions and repair progress.
Provide technical and logistical solutions to branches to ensure vehicle downtime is minimised.
Ensure correct technical information is being recorded in the company database.
Ensure all procedural protocols are adhered to in relation to the servicing and repairing of vehicles.
Ensure all repair costs, cost tracking and authorization levels are within company policy.
Minimise vehicle repair time by ensuring:
° All suppliers are repairing vehicles in agreed time frames.
° Preferred suppliers comply with agreed performance standards
Ensure repairs are being carried out obeying to standard repair practices.
Ensure all warranty work is suitably covered under warranty provisions, and that failures outside of warranty receive fair levels of contribution from the OEM’s.
Undertake cost recovery activities for all substandard repairs carried out on the Fleet.
Report all service level anomalies and deficiencies.
Qualifications and Experience:
At least 1 year of fleet/client services and call center experience
Handling client expectations and conflict
Excellent interpersonal skill and an empathetic communication style
Negotiation and conflict resolution skills
Good time management and the ability to prioritise tasks and remain calm under pressure
Intermediate computer skills
Must have the ability to work flexible hours, including over weekends and Public Holidays if required
Some automotive understanding or mechanical aptitude