12 October 2020
IT CSR / Jr IT Support

Overview:

Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.
 
You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
Duties and Responsibilities:
  • Handle internal and external technical support
  • Monitor and maintain IT services including hardware and software support
  • Maintain, monitor and reinforce corporate IT policies and procedures
  • Must be able to work with Purchasing and Finance  to provide cost effective and innovative IT solutions
  • Serve as liaison officer with third party IT vendors
  • Proactively work with the business to provide cost effective, innovative IT solutions to address business/process bottlenecks, and liaising directly with third party vendors.
  • Work with the IT Manager on the provision and acquisition of IT services
  • Ensure efficient and timely resolution (isolation and analysis, management and coordination, 3rd party escalation, etc.) of problems and outages.
Qualifications and Experience:
  • Graduate of BS Information Technology or equivalent
  • At least one year of working experience in the related field
  • Experience on any Ticketing System
  • Good general knowledge of technology, basic networking, software, and hardware.
  • Self-motivated and strong sense of accountability
  • Able to think logically and analytically in a problem-solving environment
  • Must be a self-starter and possess the ability to communicate effectively with the IT Manager and his superiors in any scenario
  • Must be proactive in finding problems and solutions on a daily basis
  • Must be willing to work unusual hours or shift work
  • Good verbal and written communication skills, strong interpersonal skills
  • Basic firewall, switch and router management (Mikrotik, Cisco, Fortinet)
  • Server Panel/Workstation I/O port punching and know how to use related network tools
  • Willingness to work and adapt to a fast-growing & changing environments
  • Ideally with Customer Service or Help Desk experience
  • Ideally with IT Asset Inventory experience
  • Willing to work in Clark, Pampanga