25 April 2021
Loan Administrator (Australian Loan Experience)

Overview:

Beepo is a Probe Group company, a full service Australian owned outsourcing company. With 12,600 people and over 15,000 deployed workstations across 6 countries. Making Probe the largest and most diverse Australian owned customer experience outsourcing provider. 
 
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
 
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
 
Duties and Responsibilities:
  • Liaise with clients to gather information and documentation needed for their loan application
  • Input the data in software and lodge application online
  • Liaise with all stakeholders (clients, lenders, solicitors, accountants etc…) to process the application to settlement 
  • Constantly update clients with the progress of their application
  • Constantly upgrade policy and product knowledge through ongoing training 
  • Follow up client information via phone and email 
  • Identify suitable lenders to meet client needs
  • Speak with banking representatives (lending) to clarify key details
  • Enter information in various portals and systems
  • Schedule follow up with clients and lending representatives
  • Administration support tasks as required
Qualifications and Experience:
  • Degree qualified, Accounting/Business or other similar qualification
  • At least 1 year experience in AU Loan processing (data entry to settlement)
  • Experience in Australian Mortgage CRMs, e.g.  Mercury, Broker Platform, etc.
  • MS Office and Google applications
  • Excellent attention to detail
  • High level of spoken and written English communication skills
  • Process driven
  • Problem solving skills
  • Analytical and numeracy skills
  • Experience in a fast-paced customer service environment
  • Good interpersonal and people management skills