02 June 2021
Maintenance Admin and Data Management – Project Based (Admin and Bookkeeper)

Overview:

Beepo is a Probe Group company, a full service Australian owned outsourcing company. With 12,600 people and over 15,000 deployed workstations across 6 countries. Making Probe the largest and most diverse Australian owned customer experience outsourcing provider. 
 
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
 
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
 
Duties and Responsibilities:
  • Facilitate Ordering, invoicing and associated enquirers
  • General Inquiries
  • Monthly reconciliations
  • Assist with processing of contract agreements into internal system and Vendor systems
  • Coordination of chasing outstanding debts
  • Provide effective administration of the email queue in the team mailbox
  • Manage data moves and changes
  • Provide contract registrations via Vendor portals
  • Provide general administration within the company's Maintenance Solutions team
  • Data Entry
  • General maintenance related enquiries
  • Assist in maintaining and developing Procedures and Processes to reflect business growth/change and customer management information
  • Effectively liaise with internal and external stakeholders i.e. Vendors, Sales Team, Logistics, Finance
  • Provide phone based customer support and timely resolution of customer queries.
Additional Responsibilities
  • Uphold and adhere to the company’s core values, guidelines, policies and procedures
  • Represent the company in a professional manner and provide excellent customer service to our internal and external customer
  • Perform your duties safely without risk to your own health and safety or the health and safety of others
  • Flexible to work in additional roles or capacities or take on additional or varied duties, as may be assigned to you, that you are skilled and capable of performing. The company may alter your position, position description, position title, location and responsibilities in accordance with changing business needs and priorities
Qualifications and Experience:
  • At least 2 to 3 years of Admin experience
  • Experience in Bookkeeping
  • Demonstrated experience in the provision of phone based services to customers
  • Relevant experience in the usage of client management and billing systems
  • Demonstrated work history of ethical business practice
  • Demonstrated experience in dealing with customers at all organisational levels
  • Demonstrated computer literacy – MS Outlook, Excel, Word (essential) and LIBERATE or Salesforce (Desirable)
  • Understanding of the Sales Cycle and Procurement processes
  • Some understanding of a procurement process (purchase orders, invoicing ,etc)
  • Relevant experience in adherence, development and change of processes and procedures
  • Possess the skills and traits necessary to being successful, such as professionalism, dedication, attention to detail and adherence to policies and procedures
  • Effective oral and written communication skills to ensure clear and accurate communication with all stakeholders
  • Flexible, fast learner and easy to adapt
  • Demonstrated skills in developing relationships with clients, suppliers, colleagues and management
  • Ability to contribute to process improvement
  • Integrity in dealing with personnel, customer and supplier issues
  • Working well with others in a team environment
  • IT/Technical background would be ideal
  • Relevant Industry Certifications desirable