05 July 2019
NOC Engineer with automation & scripting

Overview:

Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.

You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals.

You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

Duties and Responsibilities:

• Manage IT system services such as, but not limited to, active directories, messaging, internet, file sharing, and storage systems, call and transaction recordings, applications, and other systems and services
• Monitor the system and network health, perform troubleshooting, escalate incidents and requests to the next level of support for a resolution
• Provide early warning and rapid response for each and every alert
• Investigate issues, resolve problems, and communicate status
• Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues
• Provide analysis through the monitoring systems to proactively identify network issue
• Monitor ticket queue for incoming service requests and respond/resolve issues as required
• Conduct regular maintenance such as the server, storage, and database backup activities (i.e. automatic backup routines, testing data integrity, offsite storage of media)
• Copy all files from the servers to storage media for archiving and disaster recovery purposes
• Conduct equipment preventive maintenance, upgrades, as well as records maintenance to ensure that IT Systems infrastructure meets high standards of reliability and availability
• Generate periodic reports on systems and network performance
• Ensure that all activities are documented and tracked through the ticketing system
• Conduct equipment preventive maintenance, upgrades, as well as records
maintenance to ensure that IT Systems infrastructure meets high standards of
reliability and availability
• Identify opportunities & implement process improvements using automation

Qualifications and Experience:

● Graduate of BS Information Technology or any related field
● Advanced Communication – Technical, written and conversational.
● Ability to meet deadlines & manage time & tasks
● Team player on all levels
● Experience providing NOC support in an MSP environment
● Experience supporting & troubleshooting: Datto & StorageCraft Backups,
ConnectWise Automate (or similar), Firewalls, Routers, switches (Cisco, Aruba,
Sophos or similar), Scripting & Automation (PowerShell, Command line, etc),
Windows Server & Desktop maintenance
● Must be willing to work in Clark, Pampanga