28 April 2021
Office Administrator (Admin & Customer Service) – 3:00 AM Shift

Overview:

Beepo is a Probe Group company, a full service Australian owned outsourcing company. With 12,600 people and over 15,000 deployed workstations across 6 countries. Making Probe the largest and most diverse Australian owned customer experience outsourcing provider. 
 
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
 
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
Duties and Responsibilities:
  • Answer phone calls from employees who are running late or unable to report for work and check the schedule sheet to find a worker to cover the shift. Ensure clients are informed through phone and email using provided script and email template
  • Assist and guide employees in locating the warehouse of their client using Google Maps/Google Earth, if needed
  • Assist with screening resumes and booking candidates for interviews
  • Manage and update employee records in the database
  • Track expiration of employee licenses such as Forklift license, Driver’s license or similar and send reminders to renew
  • Monitor absences of employees and add notes in the database. Update the team if employee has been absent for consecutive days
  • Maintain positive relationships with clients and employees
Qualifications and Experience:
  • Degree in Office Administration or related
  • At least of 1 to 2 years of Admin and Customer Service experience
  • Experience in handling calls
  • Good English Communication skills
  • Experience with MS Office, MS Outlook, Google Maps
  • Ability to adapt to new tools and software
  • Good Problem Solving skills
  • Good Organisational and Time Management skills
  • Quick Thinker
  • High attention to detail
  • Ideally able to take notes and work in a fast-paced environment
  • Recruitment and Sourcing knowledge would be nice to have