07 June 2021
Property Management Assistant (Booking/Reservations Background)

Overview:

Beepo is a Probe Group company, a full service Australian owned outsourcing company. With 12,600 people and over 15,000 deployed workstations across 6 countries. Making Probe the largest and most diverse Australian owned customer experience outsourcing provider. 
 
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
 
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
 
Duties and Responsibilities:
  • Answer phone calls, respond to phone messages and email inquiries
  • Confirm availability, quote and book guest and owner reservations using an automated reservation system
  • Manage content within the property management system, channel manager, channels and our website
  • Respond to emails and owner booking requests in both 365Villas (virtual email address) and business email
  • Check guest payments are up to date; collect payments daily
  • Collect pre-authorised bonds and send access messages
  • Write protocols and procedures for office based tasks
  • Collect payments from guests via credit cards
  • Liaise with guests before, during and after bookings if necessary
  • Monitor requests from Facebook
  • Enter and save invoices into Xero and 365villas
  • Write guest reviews on channels
  • Troubleshooting guest and owner issues
  • Organise repairs with tradesmen when necessary
  • Project managing maintenance for owners
  • End of month reconciliation
  • Liaise with the operations manager regarding bookings and maintenance issues
  • Check property settings on sales channels
  • Miscellaneous copies and filing for property management folders
  • Communication with channels and software providers regarding fixing glitches in their software
  • Checking listings to make sure they are synching correctly in channels and the website
Qualifications and Experience:
  • Minimum of 1 to 2 years of experience working as a Booking/ Reservations Specialist
  • Previously worked as a Virtual Assistant
  • Experience in customer support and interacting with third party vendors/suppliers
  • Skilled in using Microsoft Office, Google Suite, and any Customer relationship management (CRM) software
  • Excellent written and verbal communication skills, good at taking instructions and speaking up if they don’t understand
  • Quick learner, adaptable to evolving and new software and performing administrative tasks effectively.
  • Honest, reliable, proactive, with a ‘can do’ attitude, and the ability to work independently as part of a team
  • Able to show good attention to detail, work on time critical tasks, multi-task and adhere to deadline
  • Experience or skills in SEO would be an advantage
  • Shift Schedule: 2:00 pm to 11:00 pm
  • Rest Days: Mondays and Tuesdays / Tuesdays and Wednesdays