26 August 2020
Property Management Assistant with PropertyMe (Australian Background)

Overview:

Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.
 
You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
Duties and Responsibilities:
 
Arrears Management
  • Send SMS and Emails for Arrears
  • Prepare and send breach notices / termination notices
  • Follow up expired notices
  • Follow up overdue tenant invoices
  • Breach tenants for overdue invoices
Routine Inspections
  • Schedule and maintain inspections
  • Prepare and send out notices
  • Prepare, update and send out inspection reports to owners
  • Update routine inspection tasks
  • Issue breach notices after routine inspection
Vacating Tenants
  • Send vacate pack and confirmation email to tenant
  • Update vacate date in PMe
  • Schedule vacate inspection into PM Calendar
Maintenance
  • Follow up maintenance and quote requests
  • Log and task maintenance from routine inspections
  • Send communications to owners and tenants
  • Track, manage and report maintenance stages
Lease Renewal / Reviews
  • Prepare lease renewal list
  • Send lease renewal recommendation to owner
  • Prepare and send rent increase documentation
  • Lease preparation including special conditions
  • Bond Top Up form if required
  • Lease return follow up
  • Email confirmation of renewal tenancy
  • Lease renewal data entry
  • Send copies of lease renewal to owners and tenants
New Management
  • Data entry into PMe
  • Send client survey
Vacancies / Advertising
  • Upload and maintain properties on web portal
  • Process and enhance property photos
  • Order professional photographs
  • Upload inspection times
  • Manage bookings and confirmation
  • Managing feedback from viewings
  • Send weekly reports to owner
Application Processing
  • Request email rental reference
  • Request email employment reference
  • Email rejected applications
  • TICA / NTD tenant checks
  • Check ID and supporting documents
  • Follow up tenants for missing documentation
  • Completing application summary for pre approval
Changing of management agent – acquisition
  • Welcome pack / email
  • Data entry into PMe
 
Social / Marketing
  • Post new listings / leased / blogs and general information on our facebook page using our
  • prepared content calendar
  • Send out monthly newsletters to owners and tenants using our prepared newsletters
 
Qualifications and Experience:
  • Previous Australian Real Estate property management experience
  • Experience with PropertyMe software
  • Basic knowledge in Social Media management
  • Proficient in MS Office and Google Apps
  • Ability to adapt to new tools and software
  • High attention to detail
  • Can handle corrections and have self-responsibility
  • Able to manage time and prioritize workload according to business requirements
  • Good time management and organisational skills
  • Excellent communication skills both verbal and written
  • Must be willing to work in Clark, Pampanga