14 October 2020
Sales Admin Support (IT Industry Experience)

Overview:

Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.
 
You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
Duties and Responsibilities: 
 
Sales Support
  • Provide support to Account Executives and Account Managers in achievement of sales targets 
  • Timely response to all internal and external queries
  • Accurate and timely preparation of quotations using Portal & other applications as necessary
  • Assist with sales proposal preparation
  • Assist with input of Tenders as required
  • Preparation of Customer price lists and distribution
  • Portal pricing input and pricing maintenance
  • Develop and maintain close working relationships with all stakeholders ie., external & internal clients, to ensure quality customer service ensuring long term strategic customer relationships that exceed customers’ expectations
  • Assist Account Executive/Managers with forecasting, account planning updates, and debtor management
  • Provide Escalation point for backorder issues and order fulfilment queries
  • Work with Account Executives and Account Managers for forward order placement
  • Provide specialised customer and portal reporting as required
  • Manage returns expeditiously
  • Attend trade and customer events where relevant
  • Source, quote and supply product to achieve maximum competitive advantage and revenue to the company and understand suppliers of preference
Administration and Customer Service
  • Possess an excellent understanding of all relevant stock levels and work with Logistics to have stock allocated effectively
  • Maintain customer specific process and customer profiles and templates
  • Ensure all customer details are added for the company’s events
  • General administrative duties, including set up and organisation of catered functions, and ensuring room booking and clean-up is finalised
  • Follow up on orders
  • Respond to and actioning quote requests
  • Problem solving including resolving any delays
Additional Responsibilities:
  • Represent the company in a professional manner and provide excellent customer service to our internal and external customers.
  • Perform your duties safely without risk to your own health and safety or the health and safety of others
  • Flexible to work in additional roles or capacities or take on additional or varied duties, as may be assigned to you, that you are skilled and capable of performing. The company may alter your position, position description, position title, location and responsibilities in accordance with changing business needs and priorities.
Qualifications and Experience:
  • Minimum 2 years’ experience in a Sales Administration or Customer Focused support role, in an ICT environment
  • Intermediate to Advanced level of computer literacy including MS Office Suite products, particularly Word and Excel
  • Experience using the Internet
  • Ability to learn new systems quickly 
  • Effective negotiation and problem resolution skills to achieve positive outcomes
  • Demonstrated work history of ethical business practice
  • Effective oral and written communication skills to ensure clear and accurate communication with all stakeholders
  • Integrity in dealing with customers, vendors and peers
  • Ability to organise and prioritise workload to meet targets and deadlines
  • IT product knowledge would be an advantage
  • Ideally with experience or knowledge of the channel : customer, vendor, reseller, distributor
  • Must be willing to work in Clark, Pampanga