10 April 2021
Sales Support (MYOB Experience, Invoicing and Customer Support)

Overview:

Beepo is a Probe Group company, a full service Australian owned outsourcing company. With 12,600 people and over 15,000 deployed workstations across 6 countries. Making Probe the largest and most diverse Australian owned customer experience outsourcing provider. 
 
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
 
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
 
Duties and Responsibilities:
  • Invoicing customers from Connectwise
  • Ensure quotes and amendments to quotes are completed on a daily basis
  • Invoicing customers including discussing to them invoice contents
  • Ordering of stock on a daily basis or as required
  • Invoicing Customers for stock on a daily basis
  • Management of stock
  • Oversee return of faulty stock
  • Checking and approving employees timesheets
  • Weekly and monthly service billings to be completed according to company guidelines
  • Enter customer payments into MYOB and tracking Receivables
  • Keep Receivables to acceptable levels according to company guidelines
  • Organise monthly events for the team
  • Reporting any irregularities in data to management
  • Auditing engineer compliance with company policies
  • Liaising with customers in regards to enquiries
  • Coordinate with the team
  • Work towards KPIs
  • Other projects and tasks as directed
  • Conduct weekly customer feedback calls
Qualifications and Experience:
  • Degree in Information Technology or industry related experience
  • Previous experience in a similar role
  • Background in working for an IT company or IT experience
  • Extensive working knowledge of MS Office applications such as Word, Excel and Outlook
  • Proficiency in CRM Packages including MYOB
  • Excellent communication skills both written and verbal
  • Strong analytical/problem-solving skills
  • Ability to work independently
  • A smart, proactive person keen to grow their career into a management role
  • Able to take ownership of issues and be excellent communicators
  • Be able to demonstrate a commitment to ongoing learning
  • Ability to multitask, prioritise and use initiative
  • Strong and Effective Team Player
  • Ideally with experience in the following applications – Connectwise, Labtech
  • Knowledge of Information Technology equipment preferred
  • Managed Services background would be an advantage