13 March 2021
Software Support Engineer (ASP.Net, IIS, Cloud Environment)

Overview:

Beepo is a Probe Group company, a full service Australian owned outsourcing company. With 12,600 people and over 15,000 deployed workstations across 6 countries. Making Probe the largest and most diverse Australian owned customer experience outsourcing provider.
 
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
 
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
Duties and Responsibilities:
  • Deployment and Configuration of software releases and patches.
  • Designing and Executing SQL scripts
  • Modifying, deploying and testing of SSRS reports
  • End to end management of inbound functional and technical support queries, progress tracking and reporting functions
  • Ownership of the lifecycle of all calls, ensuring calls are closed as efficiently as practical with the highest level of customer satisfaction possible
  • Maintain helpdesk call logging system and ensure accurate recording and updating of information
  • Ensure all interactions with customers are always conducted in a courteous and professional manner
  • Maintain a high standard of documentation including system documentation, user manuals and procedures as required
Qualifications and Experience:
  • Degree in Information Technology, Computer Science or related
  • Technical experience in Windows Server
  • Experience in Web Applications particularly IIS and ASP.NET
  • Cloud solution delivery and cloud infrastructure design, preferably Microsoft Azure
  • Technical experience in Microsoft SQL Server 2014 and above, including a sound knowledge in Relational Database design.
  • Experience with SQL Server Reporting Services (SSRS) including Report Writing.
  • Experience with Virtual Private Networks (VPN) or other remote access tools/services
  • Excellent communication skills both written and verbal
  • Outstanding customer service skills
  • Strong analytical and problem solving skills
  • Ability to multitask, prioritise and use initiative
  • Experience with Crystal Reports optional