16 February 2021
System Engineer (MCSA Certification)

Overview:

This is an exciting opportunity to work with a people centric, customer focused business. Beepo is a fast-growing BPO in Clark, Pampanga with an Employee Satisfaction rate of over 96%.
 
You will need great English communication skills, both written and verbal. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
 
Duties and Responsibilities:
  • Customer Facing - provide call support, call clients about issues
  • Taking ownership of issues
  • Communicating with the team and the client to remediate issues
  • Ongoing education around systems and processes and technologies
  • Troubleshooting and supporting multiple clients on various solutions
  • Document all ticket and project work including accurate time
  • Complete timesheet entry for each customer as the work is completed.
  • Act as a point of escalation for junior engineers and have a mentoring role with them
  • The role is technically challenging and will involve liaising with customers via email and phone
  • Assisting with development of procedures as technology evolves
  • Daily checking of customer backups
  • Administration within Labtech including patching and monitoring
  • Security auditing
  • Managing antivirus, patching firmware
 
Qualifications and Experience:
  • Degree in Information Technology or related
  • At least 3 years of work experience in the IT industry looking after Small and Medium sized networks
  • Experience with the following technologies: Server 2012 R2, Server 2016/2019, Office 365, IaaS Platforms, Windows 10, Hyper-V, Exchange 2010-2019, AD/GP, Project Management, RMM
  • Well developed Router/Switch/Network planning/configuration/troubleshooting
  • Experience with various Backup technologies such as StorageCraft, Windows Backup, and similar
  • Must have great written and oral English skills along with good troubleshooting capabilities
  • Familiarity in Microsoft systems, ideally a Microsoft Certified Solutions Associate (MCSA)
  • Knowledgeable in Labtech and/or Connectwise preferred by not a requirement
  • Highly organized and able to keep track of daily activities
  • Possess a cheery personality with lots of enthusiasm